Refund Policy

We understand that travel plans can encounter unexpected changes. Our refund framework balances traveler flexibility with strict national park permit commitments.

Mount Kinabalu Packages

Sabah Parks climbing permits are strictly personalized and non-refundable once registered. Cancellations made 30 days prior receive a full refund minus non-refundable park permit and lodge costs.

Wildlife & Island Packages

Full refunds are provided for cancellations received 14 or more days prior to scheduled tour departure.